You don’t have to waste time on spreadsheets to keep your Call Center QA on course. Leaptree is easy to use and runs 100% in Salesforce–no code needed! Painlessly evaluate and improve agent performance and improve QA productivity by 50%. Rated 5 stars on Salesforce AppExchange and 4.8 stars on G2.
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In Leaptree, you never have to leave Salesforce. Get started without the need for APIs or hassle with external integrations. 100% native so you keep full control of your data.
We only charge per Evaluator so Agents go free! Start making major savings. Only pay for what you need.
We stay very close to our customers, and listen to all feedback and feature requests. We stay flexible and dynamic to make sure we exceed our customer needs–without charging high consultancy fees.
Call Center QA teams love us! On G2 we're rated 4.8/5 and we also have a 5 star rating on Salesforce AppExchange. If you're a Salesforce user–Leaptree just makes sense.
Build powerful, dynamic Call Center QA scorecards in the blink of an eye. Leaptree runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations. No-code needed!
"We can evaluate twice as many cases compared to before ...Very glad we made the investment!"
- Peter Masaraneyi, Editec
Automate whatever you need to monitor in your Call Center from zoom calls to chats, and email threads. Uncover agent’s key strengths with data-driven metrics. Cut time spent on QA assessments by 50%–we only charge per QA evaluator so you can double the number of agents at no extra cost.
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Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole Call Center team engaged, happy, and motivated.
Create instant feedback loops, enhance daily performance dialogue, and establish effective performance trends. Dedicated agent and evaluator apps boost transparency and control.
