#1 Playvox alternative

Looking for a more affordable alternative to Playvox?

Leaptree is easy to use and built 100% in Salesforce–no code needed!
Painlessly evaluate and improve Agent performance and improve QA productivity by 50%–all at a significantly lower price than Playvox. It's one of the reasons we get a 5 star rating on Salesforce AppExchange and 4.8 stars on G2.

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Why Leaptree is the Best Alternative to PLAYVOX

Why choose Leaptree over Playvox?

Can you stay 100% within Salesforce with Playvox?

Nope. In Leaptree, you never have to leave Salesforce. Get started without the need for APIs or hassle with external integrations. 100% native so you keep full control of your data.

Do you want predictable pricing and major savings?

We only charge per Evaluator so Agents go free! Start making major savings. Only pay for what you need!

Would you like the white glove treatment of a consultancy–without the spend?

We stay very close to our customers, and listen to all feedback and feature requests. We are smaller than Playvox and this allows us to be more flexible and dynamic to make sure we exceed our customer needs–without charging high consultancy fees.

Does Playvox have a 5 star rating?

Afraid not! Playvox gets a 4.2/5 on G2, compared to 4.8/5 for Leaptree Optimize. We also have a 5 star rating on Salesforce AppExchange. If you're a Salesforce user–Leaptree just makes sense.

How it works

Simple, yet powerful features

Get vital insights with smart QA scorecards

Build powerful, dynamic QA scorecards in the blink of an eye. Leaptree runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations. No-code needed!

"We can evaluate twice as many cases compared to before ...Very glad we made the investment!"
- Peter Masaraneyi, Editec

Connect the dots with omnichannel assessments

Automate whatever you need to monitor from zoom calls to chats, and email threads. Uncover agent’s key strengths with data-driven metrics. Cut time spent on QA assessments by 50%–we only charge per QA evaluator so you can double the number of agents at no extra cost.

Let us handle the tedious stuff

Evaluate, empower, and improve agent performance with intelligent QA assessment automation (no developer needed).

Motivate and reward agents

Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.

Dive into detail, in real-time

Access fully customizable dashboards and advanced reports, within a few clicks.  Identify areas that need attention at a glance.

Coaching and 1:1s made easy

Create instant feedback loops, enhance daily performance dialogue, and establish effective performance trends. Dedicated agent and evaluator apps boost transparency and control.

Calibrate for consistent evaluations

Use QA Calibration to compare evaluator responses and ensure that scorecard markings are standardized, fair, and consistent–no matter who's doing the scoring.

Say goodbye to soul-crushing speadsheets!

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