Quality Assurance Software To Revolutionize Your Call Center

Leaptree is the Salesforce embedded, no-code tool that helps CX leaders:

  • Improve quality assessment productivity by 50%
  • Get vital insights to boost performance with smart QA scorecards and reports.
  • Motivate agents with personalised, real-time dashboards.
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Join 53,000+ users who rely on Leaptree daily.

Automate and enhance your CX quality management program.

Access fully customizable CX QA dashboards and advanced reports, within a few clicks. Identify areas that need attention at a glance. Automate whatever you need to monitor from phone calls, web chats, email threads, and Zoom calls. Cut time spent on QA assessments by 50%!

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"We can evaluate twice as many cases compared to before ...Very glad we made the investment!"
- Peter Masaraneyi, Editec

Get vital insights with smart QA scorecards.

Evaluate, empower, and improve agent performance with intelligent QA assessment automation (no developers needed!). Build powerful, dynamic QA scorecards in the blink of an eye. Leaptree Optimize runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations.

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Motivate and reward agents with personalized CX dashboards.

Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.

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Calibrate for consistent evaluations.

Use QA Calibration to compare evaluator responses and ensure that scorecard markings are standardized, fair, and consistent – no matter who's doing the scoring.

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Time saved on CX QA reporting


3M+ assessments completed


Average CSAT score improvement

Seamlessly connect with the tools you use



advice to help solve your call center quality issues

No commitments – simply talk and find out if the solution is right for you.


Frequently asked questions.

How can I get help?

We've got a support link directly in the app, and every question is answered by a Leaptree and Salesforce expert who knows their stuff. Alternatively, send us an email to help@leaptree.com

What are my payment options?

We accept all major credit and debit cards. We’re also support paying by invoice and bank transfer.

Is product technical support provided?

Yes, as part of your licence fees we include standard technical support, from 9am – 5.30pm GMT.  Premium 24-hour support can be added to your service, if required, at an additional fee.

I've just signed up, now what?

We engage with you through our Leapforward onboarding program, which is designed to get you and your team up and running as quickly as possible.  

How long is the minimum contract term?

12 months is the minimum contract term for a Leaptree product licence.

Will Incentivize and Optimize work with the professional editions of Salesforce?

Yes, you do not require the Enterprise version of Salesforce for these products to work, however, you should be aware of the salesforce limitations of the Professional editions.

Does Leaptree adhere to international compliance standards such as HIPAA and FedRAMP?

Our Leaptree apps follow a rigorous security review process with Salesforce before they can be published on the AppExchange store.  As such, all relevant security standards apply.  More information can be found here.

Do Leaptree products integrate easily with other 3rd party applications?

Leaptree products are built 100% native within the Salesforce platform.  Therefore, once your 3rd Party Application can integrate with Salesforce, then you will be able to integrate with the Leaptree products. There are range of integration options to support this.

How do we install the software?

Leaptree Apps are available to install from Salesforce AppExchange.