Leaptree is the Salesforce embedded, no-code tool that helps CX leaders:
Access fully customizable CX QA dashboards and advanced reports, within a few clicks. Identify areas that need attention at a glance. Automate whatever you need to monitor from phone calls, web chats, email threads, and Zoom calls. Cut time spent on QA assessments by 50%!
"We can evaluate twice as many cases compared to before ...Very glad we made the investment!"
- Peter Masaraneyi, Editec
Evaluate, empower, and improve agent performance with intelligent QA assessment automation (no developers needed!). Build powerful, dynamic QA scorecards in the blink of an eye. Leaptree Optimize runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations.
Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.
Use QA Calibration to compare evaluator responses and ensure that scorecard markings are standardized, fair, and consistent – no matter who's doing the scoring.
"Leaptree Optimize has given me back days worth of time. I’m now able to allow my QA Specialist to focus on scores and I can focus on growth and scaling."
"A game changer in terms of improving QA and the call experience for customers. Highly recommend."
"Allows us to save time spent on QA and to evaluate scores very effectively. Thanks to this tool, we have been able to reduce unnecessary resources."
No commitments – simply talk and find out if the solution is right for you.
We've got a support link directly in the app, and every question is answered by a Leaptree and Salesforce expert who knows their stuff. Alternatively, send us an email to firstname.lastname@example.org
We accept all major credit and debit cards. We’re also support paying by invoice and bank transfer.
Yes, as part of your licence fees we include standard technical support, from 9am – 5.30pm GMT. Premium 24-hour support can be added to your service, if required, at an additional fee.
We engage with you through our Leapforward onboarding program, which is designed to get you and your team up and running as quickly as possible.
12 months is the minimum contract term for a Leaptree product licence.
Yes, you do not require the Enterprise version of Salesforce for these products to work, however, you should be aware of the salesforce limitations of the Professional editions.
Our Leaptree apps follow a rigorous security review process with Salesforce before they can be published on the AppExchange store. As such, all relevant security standards apply. More information can be found here.
Leaptree products are built 100% native within the Salesforce platform. Therefore, once your 3rd Party Application can integrate with Salesforce, then you will be able to integrate with the Leaptree products. There are range of integration options to support this.
Leaptree Apps are available to install from Salesforce AppExchange.