QA Calibration is now available in Leaptree Optimize. Check it out.
Optimize

Boost customer engagement quality

Improve quality assessment productivity by 50%. Get up and running in a couple of clicks – without leaving Salesforce. No coding required. Major savings – we only charge for Evaluators!

How it works

Simple, yet powerful features

Get vital insights with smart QA scorecards

Build powerful, dynamic QA scorecards in the blink of an eye. Leaptree runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations. No-code needed!

"We can evaluate twice as many cases compared to before ...Very glad we made the investment!"
- Peter Masaraneyi, Editec

Connect the dots with omnichannel assessments

Automate whatever you need to monitor from zoom calls to chats, and email threads. Uncover agent’s key strengths with data-driven metrics. Cut time spent on QA assessments by 50%–we only charge per QA evaluator so you can double the number of agents at no extra cost.

Let us handle the tedious stuff

Evaluate, empower, and improve agent performance with intelligent QA assessment automation (no developer needed).

Motivate and reward agents

Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.

Dive into detail, in real-time

Access fully customizable dashboards and advanced reports, within a few clicks.  Identify areas that need attention at a glance.

Coaching and 1:1s made easy

Create instant feedback loops, enhance daily performance dialogue, and establish effective performance trends. Dedicated agent and evaluator apps boost transparency and control.

Calibrate for consistent evaluations

Use QA Calibration to compare evaluator responses and ensure that scorecard markings are standardized, fair, and consistent–no matter who's doing the scoring.

Why choose Optimize?

Get the most from your Customer teams

Simple, No-code Setup

Easily build and configure custom scorecards, out-of-the-box. Get started in minutes.

Native to SalesForce

Get started without the need for APIs or hassle with external integrations. Built 100% inside Salesforce for ease, data compliance, and security.

Technical Support

Get highly detailed, expert support when you need it. Our Leapforward onboarding programme means you'll be up and running in no time.

Major Savings

Free-up valuable time from your Call Center Managers, QA and CX teams. We only charge per Evaluator so Agents go free!

Optimize BPO

Business Process Outsourcer? If so, we've got you covered

We offer a special version of Optimize, designed specifically for BPOs. It includes all the powerful features of our main Optimize product including dynamic QA scorecards, gamification, and agent performance management, but with added privacy walls and security features. That means you can share important metrics with your clients and provide real-time insights into performance, quality, and KPIs to boost customer service quality and grow revenue.

Say goodbye to soul-crushing speadsheets!

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