Improve quality assessment productivity by 50%. Get up and running in a couple of clicks – without leaving Salesforce. No coding required. Major savings – we only charge for Evaluators!
Build powerful, dynamic QA scorecards in the blink of an eye. Leaptree runs 100% within Salesforce for easy configuration and without the hassle of external APIs and integrations. No-code needed!
"We can evaluate twice as many cases compared to before ...Very glad we made the investment!"
- Peter Masaraneyi, Editec
Automate whatever you need to monitor from zoom calls to chats, and email threads. Uncover agent’s key strengths with data-driven metrics. Cut time spent on QA assessments by 50%–we only charge per QA evaluator so you can double the number of agents at no extra cost.
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Drive performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.
Create instant feedback loops, enhance daily performance dialogue, and establish effective performance trends. Dedicated agent and evaluator apps boost transparency and control.
Easily build and configure custom scorecards, out-of-the-box. Get started in minutes.
Get started without the need for APIs or hassle with external integrations. Built 100% inside Salesforce for ease, data compliance, and security.
Get highly detailed, expert support when you need it. Our Leapforward onboarding programme means you'll be up and running in no time.
Free-up valuable time from your Call Center Managers, QA and CX teams. We only charge per Evaluator so Agents go free!
We offer a special version of Optimize, designed specifically for BPOs. It includes all the powerful features of our main Optimize product including dynamic QA scorecards, gamification, and agent performance management, but with added privacy walls and security features. That means you can share important metrics with your clients and provide real-time insights into performance, quality, and KPIs to boost customer service quality and grow revenue.
