Details
Would you like the ability to trawl through tons of unstructured data (emails; speech-text; webchats) within your Salesforce environment and surface up the right cases to quality assess based on keywords you define?
Our Large Text Analysis feature in Leaptree Optimize has been designed specifically to streamline your QA process so you can revolutionize how you analyze customer interactions, identify issues promptly, and enhance the quality of your support.
In less than 10 minutes, you’ll learn:
- How to automate the heavy work of manually analyzing a myriad of customer interactions to promptly identify and address customer issues, elevating the quality of your customer support.
- How to set up a schedule for creating scorecards tailored to cases where a customer expressed dissatisfaction during an interaction with support.