Get a pulse on call center quality. Empower your QA team to build dynamic scorecards, coach and motivate agents, and improve quality assessment productivity by 50%. Give your customers the call center experience they crave.
Get vital insights into customer engagement quality in your call center and address what's working – and what isn't – in real-time, and at any scale.
Your QA team can create powerful, dynamic scorecards in the blink of an eye. Leaptree runs 100% within Salesforce for effortless configuration and without the hassle of external APIs and integrations. No-code needed!
Drive call center quality performance in a fun way with gamification. Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.
Use QA Calibration to compare evaluator responses and ensure that scorecard markings are standardized, fair, and consistent – no matter who's doing the scoring.
Improve quality assessment productivity by 50% with intuitive, modern, and automated processes. Do more, better and with fewer resources.
Connect Salesforce to the apps you need to manage your call center with Leaptree.
Natterbox is the only cloud voice CTI solution fully embedded in Salesforce.
RingCentral clould communications platform includes messaging, video, and phone solutions with contact centre services.
A suite of contact center and unified communication solutions.
The only no-code Revenue Performance Platform. Get started in minutes, without the need for help from developers or hassle with external APIs.
Built 100% inside Salesforce for ease, data compliance, and speed. Cut the learning curve with a platform your teams already know.
Get highly detailed, expert support from people who know their stuff. Our Leapforward onboarding programme means you'll be up and running in no time.
