What the “Lady with the Lamp” can teach us about performance, data, and customer care
A Historic Timeline of QA’s Transformation—And Why It Still Matters in 2025
Move over, AI hype... there’s a quieter, but equally transformative, revolution reshaping the future of customer experience.
(And What Psychology Says to Do About It)
The invisible forces that distort quality—and how to fix them
The science-backed numbers that move performance, people, and profit
And how your QA program can meet that need—every time
Why the future of CX is more human than ever
What the ancient master of strategy can teach us about modern CX performance
We're ushering in a new era of efficiency, insights, and customer experience excellence with our latest feature for Leaptree Optimize!
Quality assurance is a vital part of any customer experience strategy. In this post, we look at how you can implement a strategic QA program in your business.
In this post, we look at some hands-on strategies to turn your business into a customer-centric one.
Companies that focus solely on sales to drive revenue are missing out on a critical yet often overlooked opportunity for growth: customer experience.
Combining the right tactics with a clear strategy, and a consistent approach will show measurable results in your customer service performance. This leads to happier customers and more revenue…and it’s easier than you think.
We’ve developed The Call Center Quality Assurance Maturity Model to help customers navigate their journey in Leaptree.
Watch our free webinar "5 Trending Commission Models To Optimize Your Teams Revenue Growth" on the 19th March.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Massa adipiscing in at orci semper. Urna, urna, elit ac at. Ipsum suspendisse integer proin nunc netus id praesent urna nunc
.png)
.png)
