What the “Lady with the Lamp” can teach us about performance, data, and customer care
Why 19th-century thinking still haunts your comp plan (and how to fix it)
The invisible forces that distort quality—and how to fix them
The science behind focus, motivation, and performance—and what RevOps needs to know
(And What Psychology Says to Do About It)
Why your comp plan shouldn’t require a PhD in politics—and how automation makes incentives fair, fast, and friction-free
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